Privacy & Cookie Policies

Updated: January 12, 2025

1. Introduction

Horse and Hound Veterinary Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you and your pet(s) when you interact with us, including during in-person visits, phone calls, website use, and email communications. 

2. Information We Collect

We may collect the following types of information:

• Personal Information: 
  • Client Information: Name, address, phone number, email address, payment information.
  • Pet Information: Name, species, breed, age, sex, weight, medical history, vaccination records, date of birth.
• Financial Information: Credit card information, bank account details.
• Communication Records: Phone calls, emails, text messages.
• Website Usage Data: IP address, browser type, operating system, website visits.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Veterinary Care: To diagnose, treat, and prevent diseases in your pet(s).
• Scheduling Appointments: To confirm appointments, send reminders, and manage our schedule.
• Billing and Payment Processing: To process payments, issue invoices, and manage accounts.
• Communication: To send appointment reminders, newsletters, and other relevant information.
• Improving Our Services: To analyze trends, identify areas for improvement, and enhance the quality of our care.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share your information with the following:

• Veterinary Professionals: Other veterinarians, specialists, and laboratories for consultation and treatment.
• Service Providers: Third-party vendors who assist us with billing, payment processing, and other business operations.
• Law Enforcement: To comply with valid legal requests, such as subpoenas or court orders.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We utilize physical, electronic, and procedural safeguards to secure the information we collect and maintain.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information. 
• Deletion: Request deletion of your personal information in certain circumstances.
• Data Portability: Request a copy of your personal information in a portable format.
• Opt-Out: Opt-out of certain uses of your information, such as marketing communications.

7. Website and Cookies

Our website may use cookies and similar technologies to collect information about your browsing behavior. You can control cookies through your browser settings. 

8. Children's Privacy

This website and our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Horse and Hound Veterinary Clinic 

317.834.6773

horse.hound.vet@gmail.com 

Updated: January 12, 2025

This Cookie Policy explains how Horse and Hound Veterinary Clinic uses cookies and similar technol or by phone at 317.834.67. 

What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website; used by websites to make them work more efficiently, as well as to provide information to the website owners. 

How We Use Cookies

We use cookies for a variety of purposes, including:

• Essential Cookies: These cookies are essential for the operation of our website and enable you to navigate and use its features, such as accessing secure areas. 
• Functionality Cookies: These cookies allow us to remember your choices and preferences, such as language settings or login details, to improve your browsing experience.
• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited, to help us improve the website's performance and user experience. 
• Marketing Cookies: These cookies may be used to deliver targeted advertising to you based on your interests and browsing behavior.

Third-Party Cookies

We may also use cookies from third parties, such as Google Analytics, to track website traffic and user behavior.

Controlling Cookies

You can control the use of cookies through your browser settings. Most browsers allow you to:

• Block all cookies: This may prevent some website features from working correctly.
• Delete existing cookies: This will remove any cookies that are already stored on your device.
• Control which cookies are accepted: You can choose to accept only cookies from certain websites.

For more information on how to control cookies, please refer to your browser's help menu.

Changes to this Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. 

Contact Us

If you have any questions about this Cookie Policy, please contact us at horse.hound.vet@gmail.com or by phone at 317.834.6773. 

RELEVANT LEGISTRATIONAlong with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• EU General Data Protection Regulation 2018 (GDPR)
• California Consumer Privacy Act 2018 (CCPA)